Refund and Returns Policy
Refund and Return Policy
At SwiftCartz, we prioritize customer satisfaction and aim to make your shopping experience as smooth as possible. We offer easy returns and refunds on eligible products purchased from our online store. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.
This policy applies to customers in the USA, UK, and international locations.
1. Returns
We accept returns on eligible products within 30 days of receiving your order (starting from the delivery date). If you are not satisfied with your purchase, you can return it following these guidelines:
- Eligibility:
- Products must be returned in their original condition, unused, with all tags, labels, and packaging intact.
- Certain items such as personalized, custom-made, or digital products are non-returnable. Please read the product description carefully before purchasing.
- Return Process:
- To initiate a return, please contact our customer support team at contact@swiftcartz.com or via WhatsApp at +92-303-6223605 within 30 days of receiving your order.
- Provide your order number, the product details, and the reason for your return. We will assist you with the return process and provide instructions.
- Return Shipping:
- For customers in the USA and UK, return shipping costs are the responsibility of the customer, unless the product is damaged or defective.
- For customers outside the USA and UK, please note that you will be responsible for return shipping fees, and customs duties or import taxes may apply. SwiftCartz is not responsible for these charges.
- We recommend using a trackable shipping service for returns, as SwiftCartz is not responsible for any lost or damaged returns during shipping.
2. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. Refunds will be issued to the original payment method used for the purchase, unless you choose to receive store credit.
- Refund Process:
- Refunds will be processed within 7-10 business days after receiving the returned item.
- Please note that it may take 5-10 business days for the refunded amount to appear in your account, depending on your payment provider.
- Non-Refundable Items:
- Certain items are non-refundable, including:
- Gift cards
- Downloadable software or digital products
- Custom or personalized items
- Sale or clearance items (unless defective or damaged—check product description for details)
- Certain items are non-refundable, including:
3. Damaged or Defective Items
If you receive a damaged or defective product, we will offer a full refund or send a replacement. In this case, SwiftCartz will cover the return shipping cost.
- Contact Us:
- Contact us immediately at contact@swiftcartz.com or via WhatsApp at +92-303-6223605.
- Provide your order number, a description of the issue, and photos of the damaged product.
- We will issue a full refund or send a replacement, depending on your preference.
4. Exchanges
We only offer exchanges for defective or damaged products. If you wish to exchange an item for any other reason, please contact us at contact@swiftcartz.com to discuss options based on product availability.
5. Cancellations
If you wish to cancel your order, please do so within 24 hours of placing the order, before the order is shipped. Once an order is processed or shipped, we are unable to cancel it.
6. Refund Processing Time
After we receive and inspect your return, we will process your refund to the original payment method. Refunds are typically processed within 7-10 business days after receiving the returned item. It may take 5-10 business days for the refund to appear in your account, depending on your payment provider. Please note that processing times may vary during weekends and holidays.
7. Contact Information
If you have any questions regarding our Refund and Return Policy, or need assistance with a return or refund, please contact us:
- Email: [contact@swiftcartz.com]
- WhatsApp: +92-303-6223605
We strive to respond to all inquiries as quickly as possible, typically within 24-48 hours during business hours (9:00 AM – 6:00 PM, Monday to Friday).
Â
